Privacy Policy
Privacy Policy
Last updated: August 2024
Your privacy is important to GINA. We developed this Privacy Policy so you know how we collect, use, share, and store your personal information.
This Privacy Policy applies to all websites, applications (“apps”), and products on which this Privacy Policy is displayed. If a GINA website, app, or product links to a different privacy policy, then that policy will apply to your use of that site, app, or product.
1. Information We Collect
We collect different types of information from or about you depending on how you use our services:
1.1 Personal Data
Personal data refers to any information that can identify you as an individual, either directly or indirectly. The types of personal data we may collect include:
- Contact Information: Name or Alias, email address, and phone number.
- Account Information: Username, password, and other registration details.
- Comments and Messages: Any personal information you provide when you leave comments on our site or contact us directly.
- Profile Information: Details you provide in your user profile, such as your profile picture, interests, or other personal preferences.
- Location Data: We collect real-time location data from your mobile device to provide essential services such as safety coordination and rescue management. This data helps us track your whereabouts during emergencies and coordinate with authorized users and emergency services. We also collect and store historical location data to help organizations analyze emergency coordination, improve response synchronization, and enhance future incident management to better protect lives and prevent property damage. Also, if you upload images to our website, location data (EXIF GPS) embedded in those images might be collected.
- IP Address and Device Information: Your IP address, browser type, device type, operating system, and similar identifiers.
1.2 Non-Personal Data
Non-personal data refers to information that does not directly identify you. The types of non-personal data we may collect include:
- Usage Data: Information about how you use our website, apps, or products, including the pages you view, the links you click, and other actions you take.
- Technical Data: Information about your device and internet connection, such as browser type, operating system, device type, and screen resolution.
- Aggregated Data: We may collect information about user activities in a way that does not allow us to identify any individual user. For example, statistics on the total number of visitors to our website or the most viewed pages.
1.3 How We Collect Information
We may collect information in several ways, including:
- Directly from You: When you provide information to us directly, such as when you register for an account, subscribe to our services, or communicate with us.
- Automatically: We may automatically collect certain information about you when you use our website, apps, or products, such as through cookies and similar tracking technologies.
- From Third Parties: We may receive information about you from third-party services, such as social media platforms, if you choose to link your account with those services.
2. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds under the GDPR:
2.1 Consent
We process data based on your explicit consent, such as collecting location data for the SOS feature. You can withdraw consent anytime via app settings or by contacting us.
2.2 Performance of a Contract
We process data to fulfil our contract with you, such as for communication, field data collection, and emergency response through the app.
2.3 Legal Obligation
We process data to comply with legal requirements, including public safety laws and regulations.
2.4 Legitimate Interests
We process data based on legitimate interests, including:
- Enhancing safety and coordination
- Improving app functionality and security
- Preventing misuse of app features
- Communicating updates and service improvements
2.5 Vital Interests
We process data to protect your vital interests or those of others, such as providing real-time assistance during emergencies.
2.6 Public Interest
We process data to support public interest tasks, particularly in emergency responses involving public safety organizations.
3. How We Use Your Information
We use the information we collect through GINA apps to:
- Provide and Improve Services: Facilitate communication, field data collection, and real-time location tracking for effective coordination and navigation.
- Enhance Safety and Emergency Response: Utilize location data and personal information for the SOS feature and emergency alerts to ensure prompt response.
- Ensure Security and Prevent Fraud: Monitor data for suspicious activities, protect against unauthorized access, and respond to security incidents.
- Conduct Analytics: Analyze aggregated data to improve app performance and user experience and use feedback to enhance features.
- Comply with Legal Obligations: Adhere to laws and regulations, including data retention for legal purposes and compliance with government requests.
- Provide Support and Updates: Assist with customer support, resolve issues, and communicate important updates about the app.
4. How We Share Your Information
We share your personal information in the following situations:
- With Authorized Users and Teams: To perform tasks related to GINA apps, with access limited to those who need it for operational purposes.
- With Third-Party Service Providers: For essential services like cloud storage and analytics, ensuring they comply with data protection laws.
- For Legal Compliance and Security: To meet legal requirements or protect rights, with secure data sharing practices.
- With Your Consent: For specific purposes where you can withdraw consent at any time.
- Publicly Shared Information: Through public features, with control over what you share.
- Aggregated and Anonymized Data: For research, analytics, with data that does not identify individuals.
5. Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience with the GINA app, including:
- What They Are: Cookies are small files stored on your device. We also use mobile identifiers and tracking technologies like pixel tags.
- How We Use Them: To enable app functions, analyze usage, enhance security, and deliver personalized content.
- Managing Preferences: Adjust your mobile or browser settings to control cookies. You can also opt-out of specific cookies or contact us for assistance.
- Third-Party Cookies: Some third parties may use their own cookies. Check their privacy policies for details.
6. Embedded Content from Other Websites
GINA apps may include embedded content like videos or maps from third-party sites.
- What It Is: Content from external services displayed within the app, such as YouTube videos or Google Maps.
- Data Collection: These third parties may collect data about you, including IP addresses and usage details, through their own cookies and tracking technologies.
- Privacy Practices: Review the third parties’ privacy policies for details on how they handle your data.
- Managing Content: Adjust app or device settings to control cookies and tracking, though this may affect content functionality.
7. Data Retention
We handle your personal data in line with data protection laws. Here’s how we manage retention:
- Retention Periods: We keep personal data as long as needed for our services, emergency response, legal compliance, and account management.
- Criteria for Retention: Data is retained to meet legal requirements, support operations, and address user requests.
- Data Deletion and Rights: You can request deletion of your data via app settings or support. Some residual data may remain due to legal or technical reasons. You can also access and update your data as needed.
8. Your Rights Regarding Your Data
Under GDPR, you have rights over your personal data:
- Access: Request a copy of your data and information about its use.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request deletion of data when it’s no longer needed, if you withdraw consent, or if processing is unlawful.
- Restriction: Limit processing in certain cases, such as disputes over data accuracy.
- Portability: Receive your data in a machine-readable format and request transfer to another organization.
- Objection: Object to processing based on legitimate interests.
- Automated Decisions: Opt out of decisions based solely on automated processing, except where necessary or legally authorized.
To exercise these rights, contact us via app settings or support. For complaints, contact a relevant supervisory authority.
9. Data Security
We prioritize the protection of your personal data through the following measures:
- Encryption: Data is encrypted both in transit and at rest.
- Access Controls: Only authorized personnel can access your data.
- Secure Infrastructure: We use secure servers, firewalls, and intrusion detection systems.
- Regular Audits: Security audits and vulnerability assessments are conducted regularly.
- Backups: Your data is backed up to prevent loss.
User Responsibilities:
- Account Security: Use strong passwords and keep them confidential.
- Device Security: Protect your device with PINs, passwords, and regular updates.
- Avoid Scams: Be cautious of phishing attempts and suspicious requests.
Limitations:
- No Absolute Guarantee: While we strive for high security, we cannot guarantee absolute safety.
- Third-Party Security: We use third-party services with strong security practices but are not responsible for their security measures.
10. Children’s Privacy
Our services are designed exclusively for organizations and are not intended for use by individuals under 18 years old. We do not knowingly collect or process personal data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. This section explains how we will communicate updates and what you should do to stay informed.
11.1 How We Notify You
- Updates: When we make significant changes to this Privacy Policy, we will notify you through GINA apps and/or via email. We will also update the „Last updated“ date at the top of the Privacy Policy to reflect the date of the most recent changes.
- Review: We encourage you to periodically review this Privacy Policy to stay informed about how your data is handled and protected. Regular reviews help ensure that you are aware of any changes that may impact your rights and how we use your information.
11.2 Types of Changes
- Minor Changes: For minor updates that do not significantly affect the way we handle your data, we may update the Privacy Policy without direct notification, but the updated policy will always be available within GINA apps and on our website.
- Significant Changes: If changes involve substantial alterations to our data practices or user rights, we will provide more prominent notifications and may seek your consent if required by law.
11.3 Your Responsibilities
- Stay Informed: It is your responsibility to review this Privacy Policy regularly. By continuing to use GINA apps after changes are made, you agree to the updated terms of the Privacy Policy.
- Feedback: If you have any questions or concerns about the changes made to this Privacy Policy, please contact us using the contact details provided below.
12. Contact Information
Whether you have questions, feedback, or simply want to connect, we’re here to listen.
EN +420 511 205 204
CZ +420 720 730 830
MO–FRI 8:00 AM – 4:00 PM CEST