GINA eCall Integration
Strengthen emergency response by turning incoming eCalls into structured, actionable incidents from the first second.
Trusted by first responders
Why GINA Software?
Smarter eCall handling from the first moment
Faster call handling
eCalls appear directly in Smart CAD, already linked to the dispatcher workflow. Incidents can be created immediately, without switching systems or retyping information. Dispatchers spend less time managing inputs and more time coordinating the right response.
Enhanced coordination
As soon as the incident is created, response teams can be alerted and updated through one shared operational picture. Units, supervisors, and control rooms see the same information in real time. That alignment prevents misunderstandings and keeps the response moving in the right direction.
Fewer errors under pressure
Smart CAD keeps all essential eCall details in a single, structured incident record. This reduces missing information, duplicate entries, and last-minute corrections when stress levels are high. With clear and reliable information from the start, dispatchers can focus on decisions and get help to the scene faster.
See why agencies like yours choose Smart CAD
Sygic
Partnering with solution providers, such as GINA, who create products that truly answer the needs of people and communities has been pretty amazing. Seeing how technology makes a difference in the real world is why we do what we do. And the results speak for themselves.
Fire Rescue Service of the Czech Republic
GINA significantly improves the efficiency of both routine and special operations, reduces arrival time, provides real-time information support, and increases the level of cooperation among all responding units. Thanks to technology we can react flexibly to altering situations in the field.
Czech Red Cross
Many of our members are volunteers who go out from their homes to the scene. At a time like this, it’s great to have an app that lets you see on a map how people are converging on the scene. You can then coordinate much better, for example, by talking to drivers.
GM Risk Group
We have been working with GINA for a few years now and have found the software solutions to be a functional tool for our teams on the ground, plus a value add to our clients through our increased service capabilities. GINA provides our team and clients with high-level situational awareness by allowing us to tailor how we integrate, manage and share intelligence that is relevant to our teams and task objectives.
Alpha 6 Canada
I was looking for a solution that would handle tracking as well as incident command and I found that in GINA. We can send messages, set up geofences, track our assets and it has good app that goes with it for the smartphone for our clients. GINA provides a lot of things for us. It brings a lot of things together – the tracking, the messaging and then the reporting.
G2S Group
GINA has been our partner for the past two years in creating and implementing new and tailored systems for our Security company. We are also a business partner for them in the Horn of Africa region as both Facilitator and Reseller for GINA Software in Public Safety, Defense and Security, and Oil and Gas. They are reliable, thorough, smart, available, excellent communicators, and friendly! As a Partner of GINA’s solutions, we’ve obtained a broad positive reception, and allows us to meet the clients’ requirements successfully.
Turning eCalls into coordinated response
eCall visibility in Smart CAD
Incoming eCalls appear directly in the Smart CAD interface as part of the normal dispatcher view. There is no need to open separate systems or manually transfer information. If additional information becomes available during the incident, the eCall can update the existing record, helping dispatchers keep the situation accurate as it evolves.
Instant incident creation
Smart CAD allows dispatchers to create a live incident directly from the eCall using a clear, guided workflow. This removes unnecessary manual steps and reduces the time between alert reception and operational response. The incident is ready for dispatch as soon as it is created.
Real-time location tracking
Smart CAD provides live location data for responding units and relevant assets. Dispatchers can see where resources are in relation to the incident, assign the nearest suitable unit, and monitor movement as the response progresses. This improves routing, reduces response time, and supports safer coordination in the field.
Mobile apps
Once the incident is created, information is available to field units through GINA mobile applications. Responders receive updates, task details, and status changes in real time, reducing reliance on voice calls and ensuring consistent information flow between control rooms and the field.
Comprehensive reporting
All actions related to the eCall and resulting incident are recorded automatically. Smart CAD generates detailed timelines and reports that support compliance, performance analysis, and post-incident review without additional administrative workload.
Nationwide public safety organization enhances emergency response with GINA
GINA has deployed Smart CAD in over 1,000 local centers and 60 control rooms used by external agencies in the ASEAN region, empowering call takers and dispatchers to manage incidents more efficiently.
