
Emergency Call Center Software

Transform your operations with fully digital workflows for faster, more efficient call handling, dispatch, and coordination powered by Smart CAD.
Trusted by lifesavers
Empowering key industries
Why GINA Software?
Explore our core products

Smart CAD
Smart CAD is easy-to-use software for rapid unit dispatching and incident management, empowering you to increase your operational efficiency.

Tactical AVL
Tactical AVL is an integrated solution for advanced location tracking, operational intelligence, and swift response that enhances situational awareness.

GINA Apps
GINA Apps empower integration partners to enhance their custom solutions with situational awareness and emergency response capabilities.
See Why Your Peers choose GINA
Unified call handling, dispatch, and coordination platform for PSAPs

Event queue
Log pending calls, SOS alerts, and sensor notifications using the event queue feature, which helps call takers assess and prioritize incoming events. They can quickly dismiss false alarms or escalate incidents to dispatchers, ensuring a fast and organized emergency response.

Call taking
In Smart CAD, incoming calls are presented in a clear, user-friendly interface and routed seamlessly, reducing operator fatigue and boosting response efficiency. By automating routine tasks, GINA minimizes manual workload and allows call takers to focus on assessing emergencies without delays or distractions.

Rapid dispatch
Quickly dispatch the most suitable units based on real-time availability, location, and incident requirements. Gain enhanced situational awareness with live, map-based tracking of unit status and positioning. Integrate CCTV feeds to access immediate visual context and make more informed decisions.

Case management
Enable call takers, dispatchers, and first responders to update, edit, and track incidents in real time using case management tools. This ensures all involved personnel have access to the most accurate, up-to-date information and stay aligned with current objectives throughout the incident.

Record management system
Automatically log and store incident details, timelines, team movements, communication history, and task execution. Generate comprehensive reports to support post-event analysis, ensure compliance with CJIS and other public safety regulations, and drive continuous improvement and smarter decision-making in future deployments.

Seamless integration
Smart CAD integrates with ALI and ANI databases to streamline caller identification and improves efficiency by receiving data from sensors and video management systems. It can be seamlessly integrated with third-party CAD solutions, AVL, PSAP, case management, and other systems.