Emergency Call Center Software
Transform your operations with fully digital workflows for faster, more efficient call handling, dispatch, and coordination powered by Smart CAD.
Trusted by first responders
Why GINA Software?
Designed for Efficiency
Smarter call-handling and dispatch
Equip call takers with all they need to receive, prioritize, and manage calls effectively. Dispatch responding units quickly, and reduce response times.
Streamlined operations
Level up your operations with fully digital workflows powered by an intuitive interface, automation, and integrated tools that help call takers focus on assisting the caller.
Seamless collaboration
Gain instant visibility into ongoing incidents, unit locations and statuses. Ensure seamless communication across PSAP operators, dispatchers, and emergency responders.
See Why Your Peers choose police CAD system by GINA
Sygic
Partnering with solution providers, such as GINA, who create products that truly answer the needs of people and communities has been pretty amazing. Seeing how technology makes a difference in the real world is why we do what we do. And the results speak for themselves.
Fire Rescue Service of the Czech Republic
GINA significantly improves the efficiency of both routine and special operations, reduces arrival time, provides real-time information support, and increases the level of cooperation among all responding units. Thanks to technology we can react flexibly to altering situations in the field.
Czech Red Cross
Many of our members are volunteers who go out from their homes to the scene. At a time like this, it’s great to have an app that lets you see on a map how people are converging on the scene. You can then coordinate much better, for example, by talking to drivers.
GM Risk Group
We have been working with GINA for a few years now and have found the software solutions to be a functional tool for our teams on the ground, plus a value add to our clients through our increased service capabilities. GINA provides our team and clients with high-level situational awareness by allowing us to tailor how we integrate, manage and share intelligence that is relevant to our teams and task objectives.
Alpha 6 Canada
I was looking for a solution that would handle tracking as well as incident command and I found that in GINA. We can send messages, set up geofences, track our assets and it has good app that goes with it for the smartphone for our clients. GINA provides a lot of things for us. It brings a lot of things together – the tracking, the messaging and then the reporting.
G2S Group
GINA has been our partner for the past two years in creating and implementing new and tailored systems for our Security company. We are also a business partner for them in the Horn of Africa region as both Facilitator and Reseller for GINA Software in Public Safety, Defense and Security, and Oil and Gas. They are reliable, thorough, smart, available, excellent communicators, and friendly! As a Partner of GINA’s solutions, we’ve obtained a broad positive reception, and allows us to meet the clients’ requirements successfully.
Unified call handling, dispatch, and coordination platform for PSAPs
GINA Smart CAD is advanced computer-aided dispatch software that unifies call handling, dispatch, and coordination features for more efficient incident response.
Event queue
Log pending calls, SOS alerts, and sensor notifications using the event queue feature, which helps call takers assess and prioritize incoming events. They can quickly dismiss false alarms or escalate incidents to dispatchers, ensuring a fast and organized emergency response.
Call taking
In Smart CAD, incoming calls are presented in a clear, user-friendly interface and routed seamlessly, reducing operator fatigue and boosting response efficiency. By automating routine tasks, GINA minimizes manual workload and allows call takers to focus on assessing emergencies without delays or distractions.
Rapid dispatch
Quickly dispatch the most suitable units based on real-time availability, location, and incident requirements. Gain enhanced situational awareness with live, map-based tracking of unit status and positioning. Integrate CCTV feeds to access immediate visual context and make more informed decisions.
Case management
Enable call takers, dispatchers, and first responders to update, edit, and track incidents in real time using case management tools. This ensures all involved personnel have access to the most accurate, up-to-date information and stay aligned with current objectives throughout the incident.
Record management system
Automatically log and store incident details, timelines, team movements, communication history, and task execution. Generate comprehensive reports to support post-event analysis, ensure compliance with CJIS and other public safety regulations, and drive continuous improvement and smarter decision-making in future deployments.
Seamless integration
Smart CAD integrates with ALI and ANI databases to streamline caller identification and improves efficiency by receiving data from sensors and video management systems. It can be seamlessly integrated with third-party CAD solutions, AVL, PSAP, case management, and other systems.
Nationwide public safety organization enhances emergency response with GINA
GINA has deployed Smart CAD in over 1,000 local centers and 60 control rooms used by external agencies in the ASEAN region, empowering call takers and dispatchers to manage incidents more efficiently.
Explore how Smart CAD fits your needs
Experience Smart CAD via an interactive demo. Get hands-on experience with its intuitive interface and see how it can streamline your dispatching workflow.
