Emergency Call Center Software

Emergency Call Center Software

Emergency Call Center Software

Transform your operations with fully digital workflows for faster, more efficient call handling, dispatch, and coordination powered by Smart CAD.

Trusted by lifesavers

Empowering key industries

Why GINA Software?

50+
Countries
250 K
Users
14Y
History
25+
Partners

Explore our core products

Smart CAD

Smart CAD

Smart CAD is easy-to-use software for rapid unit dispatching and incident management, empowering you to increase your operational efficiency.

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Tactical AVL

Tactical AVL

Tactical AVL is an integrated solution for advanced location tracking, operational intelligence, and swift response that enhances situational awareness.

Explore Tactical AVL
GINA Apps

GINA Apps

GINA Apps empower integration partners to enhance their custom solutions with situational awareness and emergency response capabilities.

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See Why Your Peers choose GINA

Sygic

Sygic

Partnering with solution providers, such as GINA, who create products that truly answer the needs of people and communities has been pretty amazing. Seeing how technology makes a difference in the real world is why we do what we do. And the results speak for themselves.

Katerina Cipakova
Katerina Cipakova Head of Sales Sygic
Fire Rescue Service of the Czech Republic

Fire Rescue Service of the Czech Republic

GINA significantly improves the efficiency of both routine and special operations, reduces arrival time, provides real-time information support, and increases the level of cooperation among all responding units. Thanks to technology we can react flexibly to altering situations in the field.

David Jirous
David Jirous The head of Operational and Information Centre Fire Rescue Service of the Czech Republic
Czech Red Cross

Czech Red Cross

Many of our members are volunteers who go out from their homes to the scene. At a time like this, it’s great to have an app that lets you see on a map how people are converging on the scene. You can then coordinate much better, for example, by talking to drivers.

Radim Dongres
Radim Dongres Deputy commander of the Humanitarian Unit Czech Red Cross
GM Risk Group

GM Risk Group

We have been working with GINA for a few years now and have found the software solutions to be a functional tool for our teams on the ground, plus a value add to our clients through our increased service capabilities. GINA provides our team and clients with high-level situational awareness by allowing us to tailor how we integrate, manage and share intelligence that is relevant to our teams and task objectives.

Liam Ryan
Liam Ryan CEO GM Risk Group
Alpha 6 Canada

Alpha 6 Canada

I was looking for a solution that would handle tracking as well as incident command and I found that in GINA. We can send messages, set up geofences, track our assets and it has good app that goes with it for the smartphone for our clients. GINA provides a lot of things for us. It brings a lot of things together – the tracking, the messaging and then the reporting.

Josh Baquie
Josh Baquie Director Operations at Alpha 6 Tactical Solutions
G2S Group

G2S Group

GINA has been our partner for the past two years in creating and implementing new and tailored systems for our Security company. We are also a business partner for them in the Horn of Africa region as both Facilitator and Reseller for GINA Software in Public Safety, Defense and Security, and Oil and Gas. They are reliable, thorough, smart, available, excellent communicators, and friendly! As a Partner of GINA’s solutions, we’ve obtained a broad positive reception, and allows us to meet the clients’ requirements successfully.

ABDISHAKUR Hassan-kayd
ABDISHAKUR Hassan-kayd Co-founder G2S Group

Unified call handling, dispatch, and coordination platform for PSAPs

Event queue

Event queue

Log pending calls, SOS alerts, and sensor notifications using the event queue feature, which helps call takers assess and prioritize incoming events. They can quickly dismiss false alarms or escalate incidents to dispatchers, ensuring a fast and organized emergency response.

Call taking

Call taking

In Smart CAD, incoming calls are presented in a clear, user-friendly interface and routed seamlessly, reducing operator fatigue and boosting response efficiency. By automating routine tasks, GINA minimizes manual workload and allows call takers to focus on assessing emergencies without delays or distractions.

Rapid dispatch

Rapid dispatch

Quickly dispatch the most suitable units based on real-time availability, location, and incident requirements. Gain enhanced situational awareness with live, map-based tracking of unit status and positioning. Integrate CCTV feeds to access immediate visual context and make more informed decisions.

Case management

Case management

Enable call takers, dispatchers, and first responders to update, edit, and track incidents in real time using case management tools. This ensures all involved personnel have access to the most accurate, up-to-date information and stay aligned with current objectives throughout the incident.

Record management system

Record management system

Automatically log and store incident details, timelines, team movements, communication history, and task execution. Generate comprehensive reports to support post-event analysis, ensure compliance with CJIS and other public safety regulations, and drive continuous improvement and smarter decision-making in future deployments.

Seamless integration

Seamless integration

Smart CAD integrates with ALI and ANI databases to streamline caller identification and improves efficiency by receiving data from sensors and video management systems. It can be seamlessly integrated with third-party CAD solutions, AVL, PSAP, case management, and other systems.

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